Shipping Policy

Postage


Postage charges are generally based on the number of items you have ordered and the delivery method selected. The Museum may, at its discretion, charge a flat rate for postage of particular items.

All items are sent via Australia Post. The standard postage rate does not include insurance, tracking or registered mail.

The Museum’s Online Shop is not liable for any missing products sent by Australia Post and is unable to refund items lost in the post.

Delivery


Orders will be typically dispatched within five working days of purchase. However, some orders may be delayed due to unexpected demand or restocking issues. In the event that an item is temporarily out of stock at the time of purchase, you will be notified via email when the item is back in stock. The item will be shipped within 5 days of restock.

You will be sent a notification email once your order has been dispatched. Australia Post delivery times will then apply – please see www.auspost.com.au for further details.

International orders


Customs clearance may add to the delivery time of international orders and are beyond the control of the Museum’s Online Shop. Any fees, tariffs, or duties associated with international delivery are the responsibility of the customer. The Museum does not take any responsibility for meeting any legal requirements of the country of delivery.

Cancellation


The Museum may cancel your order if an item is unavailable or if there is an error in the price or description of the item, or in the order.

Before cancelling your order, the Museum will notify you of its intention to cancel your order. Upon cancellation, the Museum will promptly refund your payment to the credit card account used to place the order.